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FAQ's

Is mLeatherJackets a secure site to shop from?

Yes, mLeatherJackets is a reliable and secure website for customers worldwide. We use advanced technology to protect all your information from unauthorized access. Rest assured, your data is safe with us, and you can confidently provide the required details during your purchase without worrying about data breaches.

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What are your terms and conditions for purchases?

We understand your concerns, and we value your trust. That’s why we’ve created a dedicated Terms and Conditions page that explains everything in detail. You’ll find answers to most of your questions there. If you have any specific inquiries, feel free to email us at info@mleatherjackets.com, and we’ll get back to you within 3 to 4 hours.

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How do I return my order?

To make things convenient, we offer a 30-day return policy. You can request a return by first reviewing our Return and Exchange Policy to ensure your order qualifies. If eligible, simply email us at info@mleatherjackets.com to initiate the return process.

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How are orders shipped?

We use trusted global courier services such as DHL, FedEx, and USPS to ship your orders safely and on time.

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How can I track my order?

You can track your order using the tracking ID we provide once your order is dispatched. This ID allows you to monitor the current location of your parcel.

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What should I do if I receive a defective item?

Before shipping any item, our quality assurance team carefully checks it to ensure it meets our high standards. However, if you ever receive a defective product, we’re here to help. You can either exchange the item for a new one or request a return. To start the process, send us an email at info@mleatherjackets.com with your order details, a description of the issue, and a photo of the product you received.

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How do I cancel an order?

If you cancel your order within 24 hours of placing it, you’ll receive a full refund. For cancellations made after 24 hours, 30% of the total amount will be deducted. If your order is scheduled to ship within 3 days and you request a cancellation, 50% will be deducted. Unfortunately, once the order has been shipped, cancellations are not allowed.

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How do I exchange an order?

If you have a valid reason to exchange an item, we’re happy to assist. Email us at info@mleatherjackets.com with all the necessary details, and we’ll guide you through the exchange process.

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