Return and Refund Policy

At MLeatherJackets.com, we want to make your shopping experience as smooth as possible. Providing top-notch services and convenience is our commitment, and we work hard to achieve it. To make sure you feel confident while shopping with us, we’ve created a flexible return and refund policy designed for your benefit.

We offer a 30-day return, refund, and exchange policy for cases like receiving a damaged product, a wrong item, or any other valid issue. If you face any of these problems, you can easily reach out to our customer support team for help.

Return Policy

Who Can Request a Return?
If you’re unhappy with your order due to issues with size, color, or design, you can request a return. Just make sure you follow these guidelines:

Terms and Conditions for Returns

1. You must request a return within 30 days of receiving your order.
2. The product must be unused, unwashed, and in its original condition with tags attached.
3. Returns are not accepted for customized items.
4. Any changes or alterations made to the product by you will make it ineligible for return.
5. The return shipping cost must be paid by the customer.
6. Use a trackable courier service to send the product back and share the tracking number with our support team.
7. Items with damage, stains, or cuts will not be accepted.
8. The product must be sent back to the original warehouse where it was shipped from.

Exchange Policy

If you receive the wrong size, color, or product, you can request an exchange.

Terms and Conditions for Exchanges

1. The product must be in its original, unused condition for an exchange.
2. The reason for the exchange must be valid and mentioned clearly in your request.
3. Customized items cannot be exchanged.
4. Shipping costs for returning the product are the customer’s responsibility.
5. Use a trackable courier service for returns and provide the tracking number to our support team.
6. Once the product is received and inspected, we will process the exchange within 15 working days. Exchanges are free of cost (customs charges may apply).

Return and Exchange Process

1. Email us at info@mleatherjackets.com to request a return or exchange.
2. Include clear pictures of the product and explain the issue in detail in your email.
3. After approval, our support team will send you the return address within 24 hours.
4. Ship the product to the provided address using a trackable courier service.
5. Once the product is inspected and found eligible, we will process your return, refund, or exchange.

Refund Policy

If you receive a product with issues such as wrong size, incorrect color, defects, or something that doesn’t match the description on our website, you can apply for a refund.

Terms and Conditions for Refunds

1. Refunds are processed using the same payment method you used at checkout.
2. After approval, the refund process will start within 3 business days, and you’ll receive your money within 5–14 banking days (depending on your bank).

Order Cancellation Policy

1. Cancel your order within 24 hours for a full refund.
2. If canceled after 24 hours but before shipment, 30% of the total amount will be deducted.
3. Canceling within 3 days of shipment will result in a 50% deduction.
4. Orders cannot be canceled once shipped.

Restocking Fee

If you return a product, you’ll need to cover the return shipping costs and pay a 10% restocking fee.

For any questions or assistance, please email us at info@mleatherjackets.com. Our customer support team will respond to you within 24 hours.